Delivery and payment terms

Contract Conclusion and Cancellation TeNo GmbH undertakes to honor the order of the
To accept orders under the terms and conditions of the website. For writing, printing and
TeNo GmbH is entitled to withdraw from the contract if there are calculation errors on the website.

The customer has the right to cancel this order within fourteen days without giving any reason.
To cancel the contract. The cancellation period is fourteen days from the day on which the
The customer or a third party designated by him, who is not the carrier, to deliver the last item in
has taken possession.

The right of withdrawal does not apply to the following contracts:

● Contracts for the supply of goods that are not prefabricated and for which
Production involves an individual selection or determination by the consumer.
is decisive or clearly geared towards the personal needs of the consumer
are tailored (e.g. engravings).

● Contracts for the supply of sealed goods which are cancelled due to the
They are not suitable for return due to health protection or hygiene reasons, if their
The seal was removed after delivery.

Delivery
Unless otherwise agreed, delivery will be made ex warehouse to the recipient by
Delivery address specified by the customer. Deliveries are made exclusively within the [country/region].
Federal Republic of Germany and to Austria.

To keep the total number of packages as low as possible for the sake of the environment, in
As a rule, all jewelry items in an order are shipped together in one package.
If one of the ordered items is not in stock, this may lead to a delay in delivery.
The entire shipment is coming soon. The estimated delivery time for the complete order will be...
This will be displayed in the shopping cart during the ordering process. If you wish to have a partial delivery...
to contact customer service.

Delivery is free of charge for orders over €100.00.
Germany and Austria. Shipping costs will apply to orders below this value.
charged at 6.95 EUR.

For delivery inquiries outside the regular delivery area, please contact customer service at
info@teno.de is available.

Due date and payment, default The purchase price can be paid via the payment methods listed at checkout.
Payments can be made via online payment methods. If the customer defaults on payment, the
TeNo GmbH is entitled to demand default interest.